FAQ

Shipping & Returns

Where do you ship to?

We ship to Canada and the US.

If you're in the United States, please visit www.duckish.co for ordering and shipping information.

How much is shipping?

Shipping is just $4.95 if you spend between $20 and $50. If you spend more than $50, shipping is FREE. Hooray! For orders under $20, shipping is $7.95.

Xpresspost shipping (2 business days) is $19.95 for any order amount.

How will I know my products have shipped?

First, you will receive an order confirmation email. Then, within the three days we aim to get all orders out the door, you will receive a shipping confirmation email with tracking information.

What if I live outside Canada and the US?

Send us an email at contact@duckish.ca and we’ll let you know how much shipping will be.

What is your return policy? 

At Duckish, we take pride in our products and care deeply about our customers’ satisfaction. If you’re not happy with the items you’ve received, please read the FAQs below to see if it's just a simple fix, or get in touch immediately and we will do everything we can to find a solution. 

Other questions

Where are your products made?

Everything is made in Canada, mostly in beautiful Halifax, Nova Scotia.

Do you use organic ingredients?

Yes! Many of our ingredients, including our shea butter, olive oil, coconut oil and sweet orange essential oil are organic. Learn more about our ingredients here.

Do you use synthetic dyes or synthetic fragrances?

No! The colour of the finished products comes from the natural ingredients and the delicious fragrances you smell come from premium essential oils.

Do you use parabens?

No! If you take a look at our ingredient list, you won’t see AQUA or water. When you introduce water, you need to add preservatives (like parabens) to keep bacteria, mold and fungi at bay. To keep products fresh, we use vitamin E and rosemary leaf extract that naturally inhibit the growth of any bad stuff.

Do you use petrolatum?

No! Nor do we use mineral oil.

What is the shelf life of your products?

Our products should last 12 months, but it depends on how you use them. Using clean hands to apply products to clean skin reduces the amount of bacteria that is introduced. Keeping products away from water also helps them stay fresh (except for bath salts and bath bombs, obviously).

Do you, or your suppliers, test on animals?

No! We have a strict ‘test only on friends and family’ policy. In fact, we’re certified by Leaping Bunny as cruelty free. We also ensure that our suppliers do not test on animals.

I’m vegan. Can I use your products?

Yes and no. Our body butter, bath bombs, and bath salts are vegan-friendly. However, our lip balms, lotion sticks, and diaper rash cream sticks contain beeswax.

Is there duck fat in your products?

No! The word “Duckish” means dusk or twilight. It has nothing to do with ducks, and no ducks are harmed in the making of our products.

I'd like to send my purchase as a gift. Is there a way to personalize it?

Yes! Send us a note with your (brief!) gift message as you check out and we’ll print it up on a card to make your gift extra special.

My body butter has melted a little. What do I do?

Just pop your jar into the fridge for about 30 minutes and it will be like new.

My body butter arrived frozen. What do I do?

Just let your jar sit for about 30 minutes and it will soften to the perfect consistency.

What type of payment do you accept?

Visa, MasterCard and PayPal.

I’m a retailer and want to sell Duckish products. What do I do?

Contact us at wholesale@duckish.ca.